Return & Refund Policy

Aerion LTD

Last updated: 08/03/2026

At Aerion LTD, we are committed to providing high-quality products and a clear purchasing experience. Please read our return and refund policy carefully before placing an order.

Custom and Personalized Products

Certain Aerion products are custom-made or personalized, including but not limited to Personal Symbols generated from individual customer details.

Because these items are created specifically for the individual, they are non-refundable and non-returnable once production has begun.

Customers are responsible for ensuring that all personal details provided (such as name and date of birth) are accurate at the time they submit their information.

Standard Products

For non-personalized items, customers may request a return within 5 days of receiving the product, in accordance with UK consumer protection regulations.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• Proof of purchase must be provided

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos of the product and packaging.

We will review the case and arrange a replacement or refund where appropriate.

Refund Process

Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Contact

For return or refund requests, please contact us at:

Email: itbegins.aerionorb@gmail.com
WhatsApp: +44 7476 502 064